Uber is a popular app that allows users to get rides from one place to another.
You can also use the platform for earning by signing up as a driver instead of a rider.
The platform is easy to use without any technical issues, but you may face one key problem.
Uber can disable your rider or driver account at times without warning.
This can be frustrating because you may not know the reason behind the action or how to reactivate your account.
Here is a complete guide to help you understand why your Uber account may have been disabled and what you can do about it.
Uber Account Disabled (9 Reasons)
Uber may disable your account in specific cases to keep their platform safer.
A prevalent reason for the deactivation of rider and driver accounts is the violation of Uber guidelines.
The platform may ban your account temporarily or permanently in this case.
The company may also disable your account if you are not respectful or unsafe as a driver.
A ban is also inevitable if a rider damages the driver’s car.
Low ratings and cancellations also cause Uber to disable various accounts.
Here are the details of the top reasons behind the deactivation of your Uber account:
1. Not Being Respectful
This reason applies to all users because of the platform’s strict guidelines.
Various factors fall under this category, such as an untidy car, harassing a rider, discrimination, and sexual assault.
Rude or threatening behavior is also considered not being respectful.
Flirting with the rider may also get you banned if the individual complains to Uber.
Drivers are also not allowed to call, text, or visit a passenger after the ride.
Doing so causes Uber to disable your account temporarily or permanently.
These violations also apply to riders.
If you, as a rider, bother the driver during the ride with rude behavior or approach them after the ride has ended, the individual can file a complaint to Uber.
Upon investigation, the company will decide whether or not to disable your account.
2. Not Being Safe
A key guideline of Uber is to help keep each other safe during the ride.
This applies to all users of the platform, including riders and drivers.
Safety is of utmost importance to the company to offer high security.
As a driver, you may threaten a rider’s safety by driving above the speed limit.
You may also disobey your state’s traffic laws, which may affect you and the passenger.
The customer may arrive at their destination late if a police officer stops you on the way.
Your license may also get canceled because of the violation.
Uber can disable your driver account after the incident to prevent you from breaking more laws.
Other violations include giving rides to unaccompanied minors, out-of-date vehicle details, and misusing Uber by sharing your account.
As a rider, your account will get disabled if you threaten the driver using a sharp item or weapon.
Assaulting the worker will also get you a strike and a temporary or permanent ban.
Damaging the car is another reason Uber deactivates rider accounts.
3. Low Ratings
This applies mainly to drivers because Uber has a set minimum rating value for you to work at the company.
All passengers get a pop-up window of rating stars after the ride ends.
The higher the rating, the better your chances to continue working at Uber.
You should also remember the average minimum rating is different in each city for drivers.
This is the main value you should worry about because Uber does not consider specific ratings for each ride.
Instead, the platform will compare your average rating to the minimum average of the city.
Low ratings cause the platform to disable your driver account promptly to avoid issues with riders.
The company will notify you if your rating drops closer to the minimum value.
You can take appropriate actions to increase the figure and continue working at Uber.
Uber will disable your account without warning if your average rating falls below the minimum limit.
Such bans are primarily temporary.
4. High Cancellation Rate
Uber allows all customers to cancel their rides for high flexibility.
The same option is also available to the different drivers.
If you have a high cancellation rate as a passenger or employee, the company has the right to disable your account to avoid financial losses.
As a driver, you may accept the ride for a passenger but decide to cancel while the rider is waiting.
This is not advisable by Uber and contributes to your cancellation rate.
Canceling the ride may be necessary for you, but it can cause a customer to experience frustration and is considered poor service.
Just like the driver rating, Uber has a maximum average cancellation rate for each city.
If your value is below that figure, your account will be safe from bans.
Uber will also notify you when your rate is reaching close to the maximum limit.
If the figure exceeds the maximum threshold, Uber will disable your account to avoid issues.
Cancellations are bad for the business because customers rate the platform poorly.
Riders are also advised not to cancel their trips very often because it may cause Uber to investigate them for fraudulent activity.
Passengers who frequently cancel rides are at a higher risk of losing their accounts due to a temporary ban.
5. Low Acceptance Rate
A low driver rating is bad for the business because riders may not feel safe traveling with you.
A high cancellation rate is also bad for Uber because the platform may lose customers due to poor service and experience poor reviews on different platforms.
Another thing that affects Uber severely is a low acceptance rate of a rider.
Your acceptance rate will suffer if you decline different passengers and pass on various trips.
The minimum threshold is mainly set as an average figure of your region.
Uber will notify you when your rate is reaching close to the minimum limit.
If the value falls below this, the company will disable your account temporarily or permanently.
The former action may occur on your first strike.
If Uber reactivates your account, but your acceptance rate falls again, the platform may ban you permanently.
Riders don’t have to worry about this issue because the rate tracking only applies to drivers.
6. High Credit
This reason for deactivation applies to riders only because you may be charged for canceling a ride too late.
In such a case, the average bill is applied to your account based on the trip distance.
Customers are expected to clear their dues upon booking the next ride.
If you don’t clear the debt for a long time, Uber will disable your account.
This is especially true if your credit is relatively high.
You are expected to pay your next driver the present bill and the previous debt.
Refusing to pay the credit will enable the driver to report you to Uber.
The platform may send a notification warning about the debt.
If you fail to pay the credit again, your account will be disabled to avoid future losses.
7. Fraudulent Activity
Fraudulent activity can be performed by both the riders and drivers, so the deactivation applies to all users instead of a specific group. A
Any activity that is considered unacceptable by the company is considered fraudulent.
That is why multiple actions come under this category.
Disputing fares is a prevalent issue that is considered fraudulent.
As a rider, you may refuse to pay the driver the trip amount if it’s relatively high.
Failure to pay will cause the driver to report you to Uber, and your account may be disabled.
Drivers may also engage in fraudulent activity by ending the ride at a different destination.
This can happen to customers who pay with online methods.
The driver may end the ride later at a different location after dropping you off to increase the distance and fare.
Abusing discounts and falsifying promotional offers are other reasons for Uber to disable accounts.
Having duplicate rider or driver accounts may also lead to deactivation.
You may set up another Uber profile for rides if your previous ID has a credit.
If Uber finds out a duplicate account, the platform will disable all your accounts on the platform.
This also applies to drivers who create another ID after their first one is disabled.
8. Inaccurate Information
Inaccurate information can get your account deactivated due to a violation of Uber guidelines.
The details vary depending on the type of user you are.
If you’re a rider, your personal information must be correct.
This includes name, contact number, and card details.
Using someone else’s card for payments may cause the original owner to file a complaint to Uber.
The platform will disable your account because of inaccurate information and fraudulent activity.
Drivers are also at a high risk of account deactivation due to inaccurate information.
Your vehicle details must be correct and updated for a smooth experience.
If you pick up passengers in a different car than the registered one at Uber, your account will be at risk of deactivation.
The company may find out you’re using a different car if a customer files a complaint.
Picking up passengers in a damaged vehicle is also unacceptable at Uber.
Driving a car with an incorrect license plate is another reason the company disables driver accounts.
9. Failing A Background Check
Uber must ensure the safety of riders due to the business guidelines.
This is why the platform runs background checks for individuals before registering them as drivers.
u must pass the initial check to work for Uber and earn through rides.
You must also remember that Uber will run the background check again from time to time
This is to ensure that the company has your latest information.
If your criminal history changes at any time, Uber has the right to disable your driver account permanently.
If you are convicted of a felony such as a sexual offense, assault, or vehicle damage, you will fail the background check.
This also applies if you break the driving laws of the city or state.
You must not relax after passing the initial check.
Uber Account Disabled (8 Fixes)
Now that you understand the reasons behind the deactivation of Uber accounts, you can resolve the issue in several ways.
The top priority must be to avoid getting your account disabled.
You can do this by following the Uber guidelines and driving laws.
You can also log off as a driver to avoid facing penalties for low acceptance rates and overall rating.
As a rider, you can also avoid deactivation by behaving well during the trip and avoiding abusing the driver.
Here are the different ways you can avoid deactivation and how to reactivate your account if it is disabled:
1. Follow The Uber Guidelines
Uber has posted the community guidelines on its website and app.
The platform will also show you a pop-up of terms and conditions during signup.
You must read the text carefully before agreeing to avoid issues later.
It is also best to check the community guidelines and follow all the rules.
Avoid discriminating against a rider or driver to avoid a strike.
As a rider, you should also not damage the vehicle or assault the driver.
This also applies to drivers.
Be sure to avoid damaging a customer’s belongings or harming them.
2. Practice Safe Habits
Being unsafe is one of the top reasons behind account deactivation.
You can avoid the issue by practicing safe habits.
For instance, you must never exceed the speed limit to avoid breaking the driving laws.
Speeding may also cause the rider to feel unsafe and complain to Uber.
You should also ensure your vehicle is not damaged in any way that may threaten the safety of a passenger.
3. Offer Good Customer Service
The ride rating is important for drivers because your account will be disabled if you don’t meet the minimum threshold.
This issue is easy to fix because you can improve ratings by offering good customer service.
Ensure the car’s AC and heater are working in summers and winters.
You should also listen to the customers when they are giving you directions to a destination.
Being respectful to your rider will also enable the passenger to give a higher rating.
You must also avoid canceling rides frequently to prevent customers from experiencing frustration.
This step will help you maintain your overall rating above the minimum threshold.
It will also keep your cancellation rate below the maximum limit.
4. Log Off When Not Taking Rides
Declining ride requests and passing up on passengers is bad for your acceptance rate.
Uber monitors this metric and will ban your account if the value is below the minimum limit.
The best way to avoid this issue is by logging off when not taking rides.
Uber can only penalize you if you are online but not taking passengers.
Logging off means that you are not working, so your acceptance rate will remain the same.
5. Avoid Fraudulent Activity
You should not indulge in fraudulent activities to use Uber safely.
This means you must clear all your credit as a rider.
Refusing to pay will only land you in trouble.
It is also advisable to avoid canceling rides frequently or pranking drivers.
Sharing driver accounts is also unacceptable by Uber, so you must avoid it.
You should also use only the registered vehicle for driving passengers to avoid violating Uber guidelines.
6. Ensure Your Information Is Updated
If your information is not updated, Uber can suffer from negative reviews.
Your contact number must be active to ensure riders can connect with you easily while waiting.
This also applies to riders so that drivers can contact you with ease.
You must also update the vehicle documents and ensure they are not expired.
This also includes your driver’s license.
Correct information and active documents will prevent you from breaking state laws, so you will not have to worry about deactivation.
7. Don’t Participate In Criminal Activities
You must avoid severe criminal activities such as sexual offenses, assault, and more.
It is also advisable not to break any driving laws of your state and city.
Such activities result in a permanent ban, and Uber does not allow reactivation after that.
Another thing you must avoid is approaching riders after the ride has ended.
This is regardless of whether the customer flirted with you or not.
Such interactions will cause you to violate Uber guidelines.
The platform may also face legal trouble if the customer files a complaint later after changing their mind.
8. Appeal To Uber
If your account has been disabled, you may be able to get it back by appealing to Uber.
This is helpful if you are confused about the reason behind deactivation.
The company also allows drivers with low ratings to get their accounts back by offering proof of improvement steps.
You may take a quality improvement course and submit the document to Uber to show you will not repeat the same mistakes.
The platform may also deactivate your profile if you have not been online in the last three months.
Uber allows you to reactivate such an account by submitting a request.
You may also have to undergo a re-verification process if your Uber ID was disabled more than a year ago.
These are the top reasons and fixes for Uber account deactivation.
You can easily avoid a ban by following the rules and offering good customer service.
Being respectful and safe will also help you maintain your profile.
If the covered reasons don’t apply to your situation, you can contact Uber through email or the help portal.
In most cases, the company disables accounts temporarily.
Therefore, waiting for some time before accessing your account again may also help you.