It can be disheartening to call someone and hear the message, “The wireless customer is not available.”
You might have something important to say, and you end up getting this response.
There are a few reasons this might happen.
If you are calling someone and getting this message and want to know why, you are in the right place.
Here is a complete guide to the possible causes and fixes.
The Wireless Customer Is Not Available (5 Reasons)
Some of the reasons you might hear this message are that the recipient’s phone is off or there is a service outage in the area.
There are many other reasons for this message.
Let’s go through them.
1. Poor Connection
Remember that the connection from your side is fin
It is only from the other side that you are getting a problem.
One of the top reasons for this message is that the person you are trying to call has a poor connection.
They might be in an area where the signals are weak, which is why you are receiving this message.
You can wait and try after a few minutes or try again to see if the call goes through.
If a lot of time passes by and the message is still the same, then there might be another issue.
2. Power Off
Another reason you might get this message is if the recipient’s phone is turned off.
They might have forgotten to charge their phone or switched it off intentionally.
Sometimes, people keep phones in their pockets, and they might turn off on their own.
You never know what can happen, but this is another reason that the wireless customer may not be available.
Even in this scenario, you can’t do much, as you have to wait and see if the recipient turns on their phone soon enough.
Once they do, your call will go through without any such hassle.
3. You Have Been Blocked
Getting blocked can be confusing, especially if you aren’t aware of where you went wrong.
Sometimes, it can be unintentional, and sometimes the person doesn’t want to talk to you.
If the other person has blocked you, then you will hear this message when you are trying to get in touch with them.
There is no way you can get around this, as the person will not get your messages either.
You can confirm from a mutual acquaintance if the recipient has blocked you intentionally or not.
Once you find it out, you can decide what you want to do about it.
4. Dislodged Battery
Many new phones have built-in batteries, which is why this may not be the case for everyone.
If your recipient has an old phone, then this could be a reason that you are receiving this message.
That is because old phones contain removable batteries.
If you keep the phone in your pocket or somewhere else, the battery can come out without your knowledge.
If that happens, then the person trying to call the recipient will receive this message.
You can’t do much when this happens except wait and see when they put in the battery again so that you can call them.
5. Service Outage
Phone service providers can also have service outages, which means that you can’t reach the people using their service.
There could also be a service outage at your operator’s end.
You can call your service provider and check with them if that is the case.
If it is not, then it is highly likely that the other person is experiencing a service outage.
You can use another means of communication to try and contact the recipient.
It will give you some clarity as to what the issue is.
Wireless Customer Is Not Available (7 Fixes)
You are now familiar with all the different reasons you might experience the message, “The wireless customer is not available.”
During this time, you might feel frustrated and not understand what to do about it.
If you are looking for fixes to this problem, you are in the right place.
Here are all the top ways you can implement to fix this issue if it keeps persisting:
1. Message The Other Person
The first and most important thing you can do is message the other person to see what the problem is.
If you are an Apple user, you can use iMessage to send a text to the person through a social media channel.
For example, social media platforms, such as Facebook, Twitter, and Instagram, allow you to message people on their phones.
That is how you can use these channels to contact the other person.
You can also try calling them using other services.
These include WhatsApp calls, Facebook Messenger calls, and many others.
You can even try Google Voice.
Your call will go through if you have the other person added on your social media.
It is up to them to pick up your call or not.
If they don’t, then you can try other methods to communicate.
2. Check If You Have Been Blocked Or If You Have Blocked Them
Our phones can be in our pockets or children’s hands at times, which can lead to someone getting blocked accidentally.
That is why you can check if the recipient has blocked you or if you have accidentally blocked them.
Your service provider will not be able to tell you if the other person has blocked you.
That is why the only option you have here is to ask the recipient directly.
You can use other social media channels to get in touch with them and ask them if they have blocked you.
If you have mutual friends with the recipient, you can get in touch with them through those friends to check if they have blocked you.
If they ended up accidentally blocking you, then they can unblock you so you can talk to them.
Meanwhile, you need to check if you have accidentally blocked the recipient or not.
If you have, then you can unblock them in no time.
Here is how you can unblock someone on an Android:
- Open your Phone application.
- Click More.
- Go to Settings.
- Go to Blocked Numbers.
- Select the number you want to unblock.
- Tap Clear.
- Tap Unblock.
Here is how you can unblock someone if you are an iPhone user:
- Open your Contacts or Phone app.
- Scroll down and look for the contact.
- Open the contact number and scroll.
- Select the Unblock this Caller option.
- Confirm that you want to unblock this person.
Once you have unblocked the person, you can try calling them again.
If the service provider still gives you this message, then there might be other reasons you have been blocked.
In that case, you can follow other ways to get in touch.
3. Restart Your Phone
If no other way is working, a simple way to fix the issue is to restart your phone.
Sometimes, technology fails us, and our devices create issues for no reason.
Restarting your phone can solve many issues, which is why you must give this a try if no other way works for you.
If you use an Android, you can follow this method to restart your phone:
- Press and hold down the power key.
- It will give you a few options on the screen.
- Click on the restart option.
- You can also select the power-off option.
- Once you select restart, the phone will turn back on automatically.
- If you select the power-off option, you will have to turn back your phone on manually.
- For the manual option, you must hold down the power key until the screen reappears.
If you are an iPhone user, here are the steps you can follow to restart your phone:
- Press and hold the side key.
- You can also press and hold the volume key.
- It will show you a slider.
- Drag the slider to switch off the iPhone.
- Wait a while, and then turn your phone back on.
- You can do this by pressing and holding the button on the right side.
- You can release the button when the Apple logo comes up.
Once your phone is back on, it is time to try again and call the recipient.
If the message persists, then there is nothing wrong with your phone.
There might be a reason this message is still playing, and you can follow other ways to fix this issue.
4. Reinsert SIM Card
Your SIM can sometimes be at fault, too.
If that is the case, then this method will work.
That is because when your SIM is not working optimally, then you will not be able to connect with other people through your phone.
There is a way you can overcome this SIM problem.
One of the best ways is to reinsert your SIM card inside the phone.
You must remain careful during this step as you don’t want to cause any damage to your SIM.
If you have an Android, you can follow these steps to take out and insert your SIM card:
- Look for the SIM card slot on your Android.
- Utilize a tool that removes SIM to pull out the tray.
- Such a tool can be a hairpin or a small sharp tool.
- Take out the SIM from the tray.
- Wait between ten and fifteen seconds.
- Insert the SIM back in the try.
- Make the call and check if the message is still playing.
If you are an iPhone user, you can follow these steps to take out and insert your SIM card:
- You will find the SIM slot of the iPhone on the opposite of your volume and mute keys.
- You can use a SIM card tool and inject it inside the tiny hole.
- Doing this will guarantee that your SIM tray comes out.
- Take out the SIM card.
- Wait for a few seconds.
- Re-insert the SIM.
- Place the call again.
After doing this, the message shouldn’t play again.
If it is still playing, then that means your SIM is completely fine.
There might be another reason for the message that you can fix through other ways, if possible.
5. Check For A Service Outage
If you or the recipients are experiencing outages from your operator or service provider, then this message will play.
That is because outages can create issues where you are unable to reach the other person no matter what you do.
You can contact the customer support of your network operator to find out the issue.
They will let you know whether the service outage is in your area or the recipient’s.
Once they confirm what the issue is, they might also give you a timeframe of when the issue will be resolved.
You can’t do much here except wait and see when the outage gets fixed.
6. Use Other Communication Channels
If you have tried all the ways, and nothing works, it is time to use other communication channels to contact the person.
For example, you can message or call the person on various social media platforms.
These include Instagram, Twitter, Facebook, and many others.
There is no guarantee that you will receive an answer on these channels, especially if the other person has blocked you.
If you are blocked from these channels, too, you can ask a mutual friend to confirm all of this.
Once they do, it is futile to try and get in touch with a person who doesn’t want to talk to you.
7. Contact The Customer Support Of Your Phone Provider
Have you tried all of these ways, and none of them is working for you?
If that is the case, then you must not hesitate to call the customer support team of your phone provider.
They will troubleshoot the issue for you and give you advice on what you can do to get in touch with the recipient.
Besides that, if there are any issues related to the service, they can help you with that as well.
Let them know about the issue you are facing and what you have done to fix it until now.
Once you explain your situation, they will give you more ways you can try to resolve the issue.
If the issue persists, then it is highly likely that the other person has blocked you.
In that case, it is best to let your efforts go and focus on other things.
Why Does My Phone Say, “The Wireless Customer Is Not Available On AT&T?”
If you are an AT&T user, there might be several reasons you are getting this message.
These include “do not disturb” is enabled, the person has traveled outside the coverage region, or they might have blocked your number.
In the first two cases, you will have to wait and see if the recipient gets in touch with you.
If they don’t, then it means your number is likely blocked by the recipient.
When that happens, you can try contacting them through a third party or other communication channels.
You can use social media platforms or reach out to a person through a mutual friend or family member.
How Can You Tell If Someone Has Blocked Your Number?
You can tell if someone has blocked you by sending them a text message.
That is because, when you text them, the status will never change to “Read” on your device.
Instead, it will remain on “Delivered,” which is when you might realize that your text messages aren’t going through either.
You will have to wait and see if the status of the text message changes.
If it doesn’t, you can also have someone directly ask the person if they have blocked you.
Once you have the answer, you can decide what you want to do.
What Does It Mean When A Message Is Not Delivered?
You might be having issues with the call, but sometimes, even messages can stop delivering.
If that is the case, there are several reasons your message is not getting delivered.
- Network problems with the recipient’s carrier
- The message contains illegal content
- The recipient has opted out of receiving messages
- The other person has blocked your number
You will have to troubleshoot and check the reason the message is not delivering.
Once you figure out the reason, you can decide what you must do to get in touch with the other person.
Why Does My Phone Say, “The Person Is Unavailable?”
Sometimes, you might call someone, and it may say unavailable on the caller ID of the person.
When that happens, it means that they are in a region where your phone company or service provider can’t retrieve a phone number.
That is why you are unable to get in touch with the person.
You will have to use other means to get in touch with them or switch to another provider.
Once you do, you can try getting in touch with the person in no time.
That is everything you need to know if you are calling someone, and it says that the wireless customer is not available.
Poor connection, server issues, or blocking could be some of the reasons you see this message.
We have suggested some fixes in this article.
If none of these methods work, it is time to use other channels to contact the person.
You can also call the customer support team of your phone or service provider to see what the issue is.
Once you have an idea of the problem, you can take steps to fix it.