Your mouse and keyboard have stopped working all of a sudden, but the most surprising part is they only freeze when Windows loads.
In the boot-up process and the BIOS screen, they both accept commands and function as expected.
This is such a pain since your mouse and keyboard act as the controlling components of your PC.
Just like you can’t drive a car without a steering wheel—despite having a healthy motor—you can’t use a PC without a mouse and keyboard, no matter how competent the hardware is.
That’s why we’re going to walk you through some troubleshooting steps.
Read on to learn how to make your mouse and keyboard function again.
Keyboard And Mouse Work In BIOS, Not Windows (Causes, Fixes)
1. Try Another Mouse Port
Although USB 1.0 and 2.0 devices are compatible with USB 3.0 ports, they don’t benefit from the optimal speed.
Sometimes, the data transfer rate drops dramatically with an unmatching USB iteration that the connected peripheral stops working.
Before you do anything else, you may want to try a USB 1.0 or 2.0 slot rather than USB 3.0.
If this didn’t correct the malfunction, try the ps/2 port because the issue may be rooted in your USB mouse software.
Use a ps/2 device if you have one, and otherwise, buy a ps/2 adapter to connect the same mouse/keyboard to a ps/2 slot.
This lets you insert the device directly into the motherboard, giving you temporary access to tweak computer configs.
The slot dedicated for your mouse is usually green, and the one for your keyboard is purple. (There’s also an icon to avoid plugging into the wrong port.)
If you don’t have a ps/2 compatible device or adapter, you can also use a wireless mouse/keyboard and continue with the following methods.
2. Turn On USB Legacy Support
If even the ps/2 slot doesn’t work, maybe the USB legacy support is disabled in your BIOS.
Enter BIOS (See “How to open BIOS” if you don’t know how) and proceed with the following steps:
- Switch to the “Advanced” tab using the cursor keys.
- Find your way to a section called USB Configuration, Peripherals, Legacy USB, or something along the same lines. (The title may vary depending on your motherboard manufacturer since they have different BIOS schemes.)
- Enable USB Legacy Support and hit F10 to confirm the changes.
- Press Esc or the Exit option to close BIOS.
How To Enter BIOS Without Keyboard And Mouse
Here are three ways to access your BIOS if pressing the F12 key or launching Start isn’t an option.
- Shut down and unplug your computer, then open its tower to safely unmount the motherboard battery.
- Let the battery rest for a few minutes before you reinstall it.
- Once you turn on the PC, it probably takes you to the BIOS page.
- Open the case and see if it has a Reset CMOS button. (It’s usually an I/O black switch labeled as CLR, CLEAR, Clear CMOS near the battery.)
- Toggle the switch off and on, or press and hold it for a few seconds depending on the button’s design.
- Turn on your PC to open the BIOS.
- Look for the Reset CMOS jumper on your motherboard. (It’s a three-pin conductor with a plastic cap that covers only two of them.)
- Remove the cap from the default 1-2 position, and wait for at least five minutes.
- Reinsert it in the 2-3 position.
- Hopefully, this will take you to the BIOS screen when you launch the system.
3. Drain The Power Out Of Your Machine
Surprisingly, users report turning off the Power switch at the back of the computer can bring your mouse/keyboard back to normal operation.
The reason behind that might be an unprecedented power surge or failure that has affected your computer components.
Once your motherboard faces such an error, it stops responding to that peripheral since it sees it as a threat.
No matter how many times you unplug and replug the mouse/keyboard, the glitch doesn’t disappear until you clear the motherboard’s memory by evacuating its power current.
- Unplug the computer.
- Push the power supply button to turn it off and, if possible, unmount the battery.
- Press and hold the power button for at least ten seconds.
- Wait another ten seconds before turning on the power supply.
- Boot your computer to see your mouse and keyboard working.
Note: Sometimes, switching on/off the power supply button takes you to a troubleshooting menu and rectifies your issue after that.
4. Boot Your Computer In Safe Mode
If the above solution didn’t work, chances are your problem arises from a software-related error or wrong computer settings.
To make sure that’s the case and that you won’t waste your time tweaking the wrong part, boot your PC in safe mode to see if the error occurs in that mode, too.
Safe mode is a diagnostic feature in Windows that loads the OS with only the essential programs.
It can temporarily omit the root of your problem, and you’ll likely be able to use your mouse and keyboard again.
- Go to the Start menu and press the Power option. (A drop-down menu will let you choose between power options: Shut down, Restart, Hibernate, etc.)
- Press and hold the Shift key, and simultaneously, hit the Restart option on the menu.
- Your PC will restart and then show you a blue screen, prompting you to “Choose an Option.”
- From there, go to Troubleshoot > Advanced options > Startup Settings.
- Now, Press F5 to choose “Safe Mode” and then press the Restart button.
If your mouse and keyboard do work in this mode, you’re facing a driver problem.
Note: if you’re using a ps/2 mouse and don’t access a keyboard, try this alternative path:
- Hit Windows key + R simultaneously to bring up the Run command box.
- Then type this command and press OK: msconfig
- Go to the Boot tab, mark the Safe Boot option, and hit OK.
Note: Use the same method to exit safe mode.
5. Uninstall/Reinstall Drivers
Drivers are the most common cause of a non-working peripheral, be it a mouse, keyboard, or anything else.
That’s because these intermediary programs tell your PC how to respond to specific hardware.
If drivers are corrupted or unsupported, they can make your peripherals useless.
Uninstall your previous drivers and install new ones to make sure they don’t stand guilty for your issue.
- Go to the Start menu and type “Device Manager” to find the app. (You can also use the Windows logo key + R to pop up the Run command box, and input “devmgmt.msc” to access the Device Manager.)
- Navigate through the given list and expand the “Keyboards” segment.
- Right-click on your keyboard name and hit “Uninstall.”
- Now, go to “Mice and other pointing devices” to uninstall your mouse driver using the same method.
Note: You may want to repeat the same process to also delete your USB driver.
Look for it in “Universal Serial Bus Controllers,” “Human Interface Devices,” or the “Other devices” category.
Note 2: While working with a PS/2 device, you may also find that in the “Drivers” section.
Make sure not to mistake it for the faulty mouse.
Reinstalling Deleted Drivers
Now, it’s time to reinstall those drivers from scratch:
- Go to your device’s manufacturer website and find their Download or Support page to get the latest compatible drivers for your device. (You may be prompted to enter your mouse/keyboard model and number to get the correct version of drivers, so make sure you have them.)
- Download and unzip the files and store them in a folder so you can reach them later.
- Go to Device Manager and right-click the corresponding device.
- Press “Update Driver Software” and then “Browse my computer for driver software.”
- Select the file location and wait until the OS takes care of installing it.
- Reboot your system to check if the issue persists.
Note: You can facilitate the whole installation process via a third-party app.
6. Remove Intel Integrated Sensor Solutions
- Open the Device Manager.
- Click the little arrow next to “System Devices” to expand the category.
- Navigate to the “Intel Integrated Sensor Solutions” driver and right-click.
- Press “Disable driver,” confirm your choice, and reboot the system.
7. Search For Interfering Devices
According to some user experiences, sometimes an enigmatic driver pops up in your Device Manager, taking its toll on other drivers.
If updating your mouse/keyboard driver doesn’t change anything, open Device Manager, and this time, sift through every category to find a driver with an exclamation mark next to it.
Once you find it, right-click and choose “Disable.”
Exit Safe Mode and retry.
8. Disable Microsoft Services
Just like drivers, your OS services can get corrupted or infected by an unknown, non-trusted third party.
Here’s how to recognize faulty services and get rid of them.
- Type “System Configuration” in your Windows search field and open the result.
- Switch to the “Services” tab from the upper menu bar.
- Mark the checkbox that says “Hide all Microsoft services.”
- Press the “Disable all” button on the right.
- Hit “OK” and restart your PC as it prompts you.
- If your mouse/keyboard starts functioning after this technique, go back to the same page and disable the services one by one to spot the main culprit.
- Then remove it.
9. Undo A Recent Update
If your issue appeared just after an update, chances are the new files carry bugs and errors that wreak havoc on your peripherals.
It’s worth reverting the update to see if the glitch persists.
- Tap on the Window icon at the corner of the taskbar to open Start. (You can also use the Windows key on your keyboard.)
- Select “Setting” shown by the gear symbol on the left side.
- Go to “Update and Security” and then “View update history.”
- The first blue link in the new window says “uninstall updates”; click it.
- You’ll see a list of new updates along with their installation dates.
- Choose a date when you’re certain the mouse and keyboard were functioning properly, and uninstall whatever update you’ve done after that. (Right-click on the update and hit “Uninstall.”)
- Reboot your computer and test your mouse and keyboard.
10. Revert Your System To An Earlier Point
System restore points are copies of your system configuration at a particular date.
Whenever you face a logical issue out of the blue, you can simply use these points to revert your OS to the good old days.
- Type “system restore” in your Windows search bar and click.
- While on the “System Properties” window, move to the “System Protection” tab.
- Tap the button that says, “System Restore.”
- This will take you to a list of previously saved points, along with their creation date.
- Choose a date when you remember your mouse and keyboard working properly.
- Tap on “Scan for Affected Programs” to see what happens to your current system status if you restore that point.
- Click “Next,” and your system will boot in an old status.
11. Update Your Windows
Updating Windows resolves its security gaps, enhances its protective capacity, and fixes logical errors.
It can resolve whatever is wrong with your mouse and keyboard.
- Press the Windows icon on the left side of your taskbar.
- Click on the gear icon to open Settings.
- Go to the “Update & Security” segment and choose “Windows Update” from the left pane.
- Select “Check for Updates” and install the updates if the OS detects any.
12. Ease Of Access Settings
As the name suggests, Ease of Access is a computer setting that facilitates your access to certain features of the mouse, keyboard, and other functions.
For example, it lets you create a customized keyboard shortcut, change the mouse pointer size, turn off mouse keys, hear audio description from the keyboard, etc.
For some unknown reason, it can sometimes interfere with the performance of your mouse and keyboard.
Give it a shot and tweak these settings:
- Go to your System Settings through the Start menu.
- Choose “Ease of Access” and then “Mouse” from the left bar.
- Turn off every toggle under the “Mouse Keys” header.
- Choose “Keyboards” from the left panel.
- Scroll down to toggle off everything.
- Restart your system and check if your mouse and keyboard work as required.
13. Turn Off Fast Startup
When enabled, the Fast Startup feature lets you boot your computer faster than normal to reduce your waiting time.
It’s a combo of full shutdown and hibernation mode that stores your kernel, system status, and drivers and just closes the running programs.
However, it sometimes fails to properly reload the drivers, so your hardware—e.g., mouse and keyboard—won’t communicate with the OS.
To see if this is causing you the hassle, try disabling the feature:
- Visit the Control Panel through the Start menu.
- Click “Power Options” through the list.
- In the left pane, press the blue link saying, “Choose what the power button does.”
- On the top, you’ll see another link that reads, “Change settings that are currently unavailable.”
- Scroll down until you see the “Shutdown Settings” header.
- Unmark the checkbox that says, “Turn on Fast Startup.”
- Click “Save Changes,” reboot your PC, and check your mouse and keyboard.
14. Disable Power Management
With energy-saving purposes in mind, Microsoft has set a feature in Windows that puts the computer in sleep mode or deactivates the screen while it’s idle.
Although mouse and keyboard don’t consume a lot of energy, this feature sets out to disable them to decrease power usage.
Inexplicably, it sometimes fails to reactivate them once you move the cursor or press a key.
Many users suggest disabling Power Management to resolve the keyboard and mouse not working.
- Press Windows key + R so that the Run dialogue box appears.
- Insert “devmgmt.msc” (without quotes) into the empty field and hit Enter. This will take you to the Device Manager window.
- Navigate to “Universal Serial Bus controllers” and expand the category.
- Right-click on the “USB root hub” driver and choose “Properties.”
- A new window pops up; go to the “Power management” tab and unselect the setting that says, “Allow the computer to turn off this device to save energy.”
- Now, find the “Mice and other pointing devices” category in Device Manager.
- Expand it to right-click your mouse driver and view its “Properties.”
- Go to the Power Management tab and unmark “Allow this device to wake the computer.”
Important: if there’s no “Power Management” tab, try the following method instead:
- Press R + Windows key to open Run and type this command into the box: powercfg.cpl
- On the Power Options screen, change the settings from “Power Saver” to “Balanced (Recommended)“.
- Now, hit the blue link next to the selected option with the “Change plan settings” anchor.
- Set “Turn off the display” settings to “Never” and click “Save Changes.”
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