Amazon recently announced plans to begin charging a fee for in-garage delivery under its “Key In-Garage” service for Prime customers.
The service enables Prime members to receive packages securely inside their garages, providing convenience and preventing package theft.
Beginning October 4th, In-Garage customers will be able to select one day per week as their Amazon Day where packages will be delivered for free.
One of the best delivery options from Amazon NOW COSTS MONEY, unless you choose a specific option 😤— M. Brandon Lee | THIS IS TECH TODAY (@thisistechtoday) September 5, 2023
Amazon Key In-Garage Delivery is by far one of my favorite services, but they’re going to charge $1.99 PER DELIVERY unless you choose the Amazon Delivery day option. You won’t be… pic.twitter.com/tNec8GHqcV
Shipments on any other day will be charged $1.99 per delivery into the member’s garage.
First launched in 2018, Key In-Garage aimed to give customers flexibility in how they received Amazon orders.
After setting up compatible garage door openers with the Key smartphone app, users could opt for packages to be delivered inside the garage if no one was home.
The Amazon delivery person would then scan the package for a one-time access to the garage.
The service was part of Amazon’s expanding Key platform, which also enables in-home and car delivery.
The In-Garage option saw strong initial demand from customers wanting increased security and convenience.
However, logistical and technology complexities led to slow downs with deliveries as drivers struggled to access garages in a timely manner.
Amazon continues to attempt to right-size service offerings and increase revenue following several waves of lay-offs since last year.
Other Amazon services such as Amazon Fresh Groceries, and Amazon Music Unlimited have also seen price increases.
Many of these services expanded during the COVID lockdown and the company has begun to focus on a more focused strategy to help control spiralling logistics and difficulty hiring and retaining drivers.